At Holland’s Country Clothing we have nearly thirty
years retailing experience, and are completely committed
to your satisfaction.
If you wish to contact us, or have any suggestions or
comments please feel free to email us via our contact
Terms and Conditions
Your Guide to the Service We Provide
terms and conditions apply to all transactions conducted
online, by e-mail or telephone with Holland's Country
They are here to make clear your rights and reassure
you that your shopping experience will be a satisfying
one, that your privacy and payments will be totally
secure, and that we comply with all relevant legislation.
Please read them carefully. These terms and conditions
do not affect your statutory rights. By placing an order
with Holland's Country Clothing you are agreeing to
these terms and conditions.
At Holland's we believe you should be completely happy
with your purchase.
If this is not the case, for whatever reason, you can
return an item under our 28 day 'No Worries' return
All that we ask is that you return the item - unused,
with all labels attached and in its original packaging
- within 28 days of receipt.
Please return the packing slip, containing bags, packaging
and all labels, with the item.
Please zip up, button/stud up, and fold the item carefully,
so it is returned in the condition you received it.
We strongly recommend that you use a signed for service,
via a reputable courier, such as Royal Mail for smaller
items and Parceline for larger items, with adequate
insurance to cover the value of the item. To facilitate
a speedy exchange or refund, please include your packing
slip and note stating the reason for the return and
whether you require an exchange or refund.
The Customer is responsible for the cost of returning
items (unless items are faulty or incorrectly sent)
Our returns address can be found on our contact page
and the on documents you received with your order.
If you are returning an item that is not faulty in
any way you will be liable for the postage costs and
these will not be refunded as part of the return.
Please note, used items cannot be returned unless faulty.
Holland's Country Clothing cannot be held responsible
for non-receipt of returned goods ( - it is advisable
to use a signed for / tracked service).
Nor can we be held responsible for items damaged during
their return shipping.
In both preceding cases the customer will need to claim
against their shipping service provider.
Making an Exchange
We are happy to exchange any item you have purchased
under our Holland's 'No Worries ' 28-day Returns Policy
So if you are unhappy with a size or colour, just
send it back and we can make an exchange according to
To facilitate a speedy exchange, please include your
packing slip and note stating all the information necessary
to exchange your item. Please note in certain cases
stock limitations may mean we are unable to fulfil an
exchange as required, in which case we are happy to
offer a refund.
When returning an item for an exchange please return
the packing slip, containing bags, packaging and all
labels (still attached), with the item. Please zip up,
button/stud up, and fold the item carefully, so it is
returned in the condition you received it. Unfortunately,
used items cannot be exchanged.
of an order
If you wish to cancel an order, please e-mail us immediately.
If notification of cancellation is received before
an order has been sent we will immediately send a full
refund including all your postage costs.
If an order has been sent out you will need to return
it to us unused, with all labels attached and in its
original packaging - within 28 days of receipt.
Please retain the packing slip, containing bags, packaging
and all labels, and return them with the item. Please
zip up, button up, and fold the item carefully, so it
is returned in the condition you received it.
We are unable to refund your postage costs unless the
item is faulty or there is an error in the delivery.
Please note, used items cannot be returned as cancelled.
All products are covered by your statutory rights.
Please note we can only be responsible for product
failure due to defective workmanship or materials.
We are not responsible for product failure if the product
was not used for its intended purpose or was damaged
by accident, misuse or neglect.
Furthermore we are not responsible for failure of an
item due to fair wear and tear or ageing.
If you have a legitimate claim for a product failing
please contact us by Email with details of the product,
fault and age.
and Delivery Mistakes
In the event of any goods being delivered faulty, damaged
in transit or incorrect according to the packing slip/invoice
then we will accept full responsibility and refund or
exchange the item.
Please notify us immediately if you have a problem,
a lengthy delay may affect our ability to place a claim
against a courier for a transit damaged item.
Please note we cannot be held liable for any consequential
loss caused by late delivery or failure to deliver by
the courier company. Liability in those cases is limited
to the value of those items, which are shown not to
have been received by the customer. We are unable to
refund any postage costs unless the item was sent in
error by ourselves, faulty or damaged upon delivery.
Dispatch and Delivery Times
Once an order is placed we aim to dispatch goods as
soon as possible - this period will vary depending upon
work load and timing, and may be as early as the same
day, but is more likely to be the next working day.
We make every effort to ensure that delivery takes
place as quoted, but cannot guarantee delivery times.
In the event that we cannot deliver your order, or a
part of your order we will inform you within two working
days - a full refund will be immediately available to
As a UK customer you have the choice to have your
order sent by either
Royal Mail 24 hr Tracked Next working day delivery in most cases
(service aims to deliver the next working day)
Proof of Delivery
Royal Mail 48 hrTracked
2–4 working day delivery in most cases
(service aims to deliver in 2-3 working days)
Proof of Delivery
This applies to all UK destinations including Scottish
Highlands and Islands, and N. Ireland. However, remote
locations may experience a delay on quoted delivery
Please note all quoted postal delivery
times are from notification of an order being shipped,
not from the notification of the order having been placed
POSTAL RATES We keep our postal rates as
low as possible! Royal Mail Tracked 48 hr
just £3.95 Royal Mail Tracked 24 hr
Orders Over £75 delivered FREE*
Mail Tracked 48 hr. 24 hr option is available)
Above applies to UK ONLY. For overseas
additional rates apply.
Please note, in certain cases we reserve the right
to refund any order that is not economically viable
We are pleased to accept orders from outside the United
For Europe and Associated Territories
are Calculated As Follows;
Interlink Classic Road Europe Zone 1
Interlink Classic Road Europe Zone 2 £14.95
Interlink Classic Road Europe Zone 3 £16.95
Interlink Classic Road Europe Zone 4 £18.95
Interlink Classic Road Europe Zone 5 £23.95
Bosnia and Herzegovina
Please note in exceptional cases where weight or size
restrictions are exceeded it may be necessary for additional
carriage charges to be levied. If this is the case you
will be contacted by email. In certain circumstances
we reserve the right to cancel and refund orders.
Courier method used
Interlink Classic Road
For Non European Destinations
Via Air Shipping
Shipping Method – “Interlink Classic Air”
USA - £32.99 3-6 Working Days
Canada - £36.99 3-6 Working Days
Australia - £36.99 4-7 Working Days
New Zealand - £52.99 4-7 Working Days
South Africa £35.95 4-6 Working Days
International Shipping is presently not available to
destinations not listed above
Costs are based upon consignments complying with standard
Airmail volumetric size and weight restrictions
Please note in cases where volumetric restrictions
are exceeded additional charges may be necessary. We
will contact you via email if this is the case. In certain
circumstances we reserve the right to refuse the order
and provide a full refund.
For futher clarification of shipping costs and volumetric
restrictions please feel free to send an email. If you
provide details of your proposed order we can advise
of any potential issues.
Special conditions apply to International
Returns and Exchanges
International customers can return items for refunds,
but are liable for the return shipping costs
Where an international customer wishes to exchange
an item they must return the original order for a refund
and place a new order for the required item
To ensure your shopping experience at Holland's Country
Clothing is safe and secure we accept payment through
a third-party payment provider - namely PayPal, the
world's most popular secure method of delivering online
payment for goods and services.
It is not necessary to open a Paypal account to place
an order with us, Paypal simply process your payment
safely for you.
You are able to use any card of your choice, or pay
through a Paypal account.
The PayPal payment system is highly secure, using industry-leading
technology (such as SSL) to keep your information safe.
PayPal automatically encrypts your confidential information
in transit from your computer to theirs using the Secure
Sockets Layer protocol (SSL) with an encryption key
length of 128-bits (the highest level commercially available).
Before you even register or log in to the PayPal site,
their server checks that you're using an approved browser
- one that uses SSL 3.0 or higher. Once your information
reaches the PayPal site, it resides on a server that
is heavily guarded both physically and electronically.
PayPal servers sit behind an electronic firewall and
are not directly connected to the Internet, so your
private information is available only to authorized
Why does Holland's Country Clothing use Paypal for
It's safer - PayPal's secure payment platform lets
you shop using your debit card, credit card or a PayPal
account without sharing your financial details.
You pay Paypal and they transfer the funds to us.
We receive none of your financial details, so there
is no potential for fraud or financial data loss on
PayPal can also help get your money back if something
goes wrong with your purchase.
How is paying with PayPal safer?
PayPal guards your bank or card details when you make
a payment. When you pay with PayPal, you're also covered
by their protection policy so you can get your money
back if there's ever a problem.
You also benefit from their fraud prevention team and
leading technology designed to protect you against identity
It's easier with PayPal - PayPal is quick and simple
to use. If you choose to use a Paypal account to pay
you only need your email address and password to pay
and speed through checkout in a few easy clicks. It's
perfect for shopping on your mobile.
If you do not already have a Paypal account you do
not need to open one, just use the card of your choice.
The system is simple, secure, and efficient.
Remember, you are able to use any card of your choice
or pay through a Paypal account.
The Paypal system is the system used for millions of
transactions upon online. Read more about PayPal.
We stock a very wide range of products, in a huge range
of sizes and colours.
The website updates to show which items are out of
stock, and our inventory control system will stop you
buying an item that has become out of stock in the short
time period between website updates.
So you can place an order with every confidence that
you will not be disappointed.
However, in a very small number of cases, due to an
inventory error an order might be placed for an item
that proves to be out of stock. In such circumstances
we make a full and immediate refund of your entire payment
Every effort is made to ensure that pictures accurately
represent the products they show, and that colours are
accurate, however, due to technical limitations (eg
monitor setups) and slight product variations this is
not always possible.
All prices are shown in pound sterling (£) and include
UK VAT at 20.00 % unless items are exempt under UK tax
We reserve the right to alter specifications and prices,
and remove items from sale without notice when this
All prices displayed on the website are subject to
change - this will not affect the price of an order
after it has been placed.
At Holland's Country Clothing we realise your privacy
is of the utmost importance.
We never release your personal details to third parties
for mailing or marketing purposes.
When you make a purchase from Holland's County Clothing
we retain a copy of the order and only the information
contained within (including your name, email address,
delivery address, etc.) - this is used purely to record
the transaction should we need to refer to it at a later
This information is treated as fully confidential.
At Hollands Country Clothing we value our customers,
when you choose to purchase a product from us we automatically
add you to our mailing list. We do this as we like to
keep you updated on any offers, discounts or new products
which are coming into stock. We promise to send no more
than two emails a month to our customers as we understand
how frustrating it is to receive a consistent barrage
of spam emails every day. We also send you a welcome
email once you have purchased from us detailing this
promise, at this point if you do not want to receive
any further emails simply click the ‘unsubscribe’
link at the bottom of the email and we will remove you
permanently from our mailing list. Alternatively simply
send us a quick email to ask us to remove you.
What is a Cookie?
A cookie is a small piece of text sent to your browser
by a website you visit.
It helps a website to remember information about your
visit, like your preferred language and other settings.
That can make your browsing experience easier and more
useful to you.
Cookies are not computer programs, they can't read
other information saved on your hard drive, and are
not used to recognise you as an individual.
They cannot be used to spread viruses, or get a user's
e-mail addresses etc.
Our website, like many others uses Google Analytics
and AddThis social media plug-ins.
Google Analytics is Google's
analytics tool that helps website and app owners to
understand how their visitors engage with their properties.
It may use a set of cookies to collect information and
report website usage statistics without personally identifying
individual visitors to Google. Learn
more about Analytics cookies and privacy information.
Important: Google Analytics does not collect any personal
information about your website users.
AddThis - Like most third-party
ways. When you include AddThis tools in your pages,
your visitors will likely receive additional cookies.
Here's how it works.
1. AddThis tools set cookies as part of its user measurement
and analytics features. These cookies are set on the
.addthis.com domain, and include:
- uid - Uniquely assigned machine-generated user ID
- di/dt - Maintenance cookies that help manage expiration
for other cookies - bt - User interest modeling - uvc
- Measures how often we see an AddThis user - ssc/psc/uvc
These cookies are used in recording user sharing and
social activity - loc - Geolocation, used to help publishers
know approximately where people sharing information
are located. (State level)
2. The AddThis website sets its own cookies. These
cookies include cookies set by the analytics and other
third party packages we ourselves use, such as Google
Analytics, as well as those set for functional purposes
as part of console login, for example. These cookies
are set on www.addthis.com and do not affect your own
site or visitors.
preferences. These cookies are set on .addthis.com,
and include - uss/ups - Used to record user-specified
sharing preferences - ssh/sshs - Used for optimizing
sharing settings for the user. - dbm - User preferences
on whether to see toolbar download options
4. The AddThis tools also, in some circumstances, set
cookies on the first-party website domain much like
Google Analytics and other packages do. These cookies
are used for per-site user preferences and analytics,
and are always preceded with an underscore.
5. Finally, the AddThis tools may expose visitors
to various advertising partners, who may in turn set
cookies themselves. Any cookies delivered in this way
will only be set on the partner's domain. For more information
on Addthis read here...
ECWID SHOPPING CART
Ecwid doesn't store ANY information in cookies. Instead
of cookies, we use the browser`s local storage.
For unregistered customer the following information
- the number of items in cart
- the preferable category layout
- the ID of the opened Ecwid store
If customer adds any product to cart, the local storage
will also contain:
- products added to cart
- the shipping address which is automatically detected
If customer goes to checkout, the local storage will
- the billing and the shipping address entered during
If customer has created an account or has logged in,
it will also have:
- Ecwid session token
Let me know if you need any other information.
The Data Protection
The Holland's Country Clothing website fully complies
with the principles of the Data Protection Act 1998.
you for getting this far
Remember we are here to help you, so feel free to
contact us with any concerns.