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Everything You Need To Know

You may be new to online shopping and need a little guidance and reassurance,

Or you may be an old hand wanting to make sure what you see is what you get...

With this in mind we'd like to offer our helpful guide to shopping online at Holland’s Country Clothing

4 Things You Should Know Before Buying From Us

1) It's In Stock - you won't place an order and then be disappointed

2) It Will Arrive - we use signed for services from Royal Mail and FedEx

3) Your Payment Is Secure - we are a fully verified user of online's leading secure payment system

4) Your Money Back If You're Not Happy - if you are not completely happy with your purchase you can just return it for a refund, with no quibbles and no questions asked.


Let's add a little detail...

Before Placing An Order You Might Like To Know...


You can shop with confidence at Holland's, we have been a successful online retailer for seven years now. And we have over thirty years off line retailing experience and expertise.

Our friendly staff are dedicated to keeping you happy.

We have a great range of Country and Outdoor Clothing, and Work wear, at prices that won't break the bank.


You can place your order with every confidence that an item is in stock.

Our website updates to show which items are out of stock, and our inventory control system will stop you buying an item that has become out of stock in the short time period between website updates.


To ensure your shopping experience at Holland's Country Clothing is completely safe and secure we accept payment through a third-party payment provider


Only accept payment through industry leading Gatways

We use the Shopify secure payment system and accept payment through PayPal

Shopify is dedicated to providing a secure shopping experience for your customers, to do this they will always keep their security systems up to date with best practice.

Shopify is certified Level 1 PCI DSS compliant. As a result, all Shopify online stores are automatically PCI compliant, which ensures your customers have peace of mind when shopping from your site and makes sure your business comes across as legitimate and safe.

The Payment Card Industry Data Security Standard (PCI DSS) was adopted by the Payment Card Industry Council in 2005 with the aim of protecting card holder data used during online payments.
It is backed by American Express, Discover Financial Services, JCB International, MasterCard Worldwide, and Visa (source).

Merchants are required to conform to a set of standards including:

  • Website and server vulnerability checks by Approved Scanning Vendors (ASVs)
  • Company security audits
  • Self-assessment questionnaires (SAQs)

These are provided by a handful of internet security companies, appointed and recognised by the PCI standard backers.

Holland's believe being PCI compliant is imperative in today's online commerce

We also accept payment through PayPal- the world's most popular secure method of delivering online payment, namely PayPal.

The system is simple, secure, and efficient.

Paypal Payment secure system for online payments

You don't have to open a Paypal account to place an order with us, PayPal simply process your payment safely for you.

You are able to use any card of your choice, or pay through a Paypal account.


Once an order is placed we aim to dispatch goods the following working day, or the same day where possible.


As a UK customer you have the choice to have your order sent by either

Royal Mail 24 hours tracked service at holland's
Royal Mail 24 hr Tracked
Next working day delivery in most cases 
(service aims to deliver the next working day
-  from point of processing)
Email updates
Tracking included 
Proof of Delivery


Royal mail 24 hour tracked postage service at hollands
Royal Mail 48 hr
2–4 working day delivery in most cases 
(service aims to deliver in 2-3 working days) 
Email updates
Tracking included 
Proof of Delivery 

This applies to all UK destinations including Scottish Highlands and Islands, and N. Ireland. However, remote locations may experience a delay on quoted delivery times.

Please note all quoted postal delivery times are from notification of an order being shipped, not from the notification of the order having been placed


Royal mail postage first and second class tracked at hollands country clothing
We keep our postal rates as low as possible! 
Royal Mail Tracked 48 hr just £3.95
Royal Mail Tracked 24 hr just £5.95
Orders Over £75 delivered FREE
(*with Royal Mail Tracked 48 hr. 24 hr option is available)

Above applies to UK ONLY. For overseas additional rates apply.

Please note, in certain cases we reserve the right to refund any order that is not economically viable to deliver.


Overseas Orders

We are pleased to accept orders from outside the United Kingdom.

Postal Charges
For Europe and Associated Territories 
are Calculated As Follows;

DPD Classic Road Europe Zone 1

DPD Classic Road Europe Zone 2

DPD Classic Road Europe Zone 3
Czech Republic 

DPD Classic Road Europe Zone 4

Classic Road Europe Zone 5
Bosnia and Herzegovina 

Please note in exceptional cases where weight or size restrictions are exceeded it may be necessary for additional carriage charges to be levied. If this is the case you will be contacted by email. In certain circumstances we reserve the right to cancel and refund orders.

Courier method used DPD Classic Road

DPD Classic Road


Postal Charges
For Non European Destinations

Shipping Method – “DPD Classic Air”

USA - £32.99 3-6 Working Days
Canada - £36.99 3-6 Working Days 
Australia - £36.99 4-7 Working Days
New Zealand - £52.99 4-7 Working Days 
South Africa £35.95 4-6 Working Days

International Shipping is presently not available to destinations not listed above

Costs are based upon consignments complying with standard Airmail volumetric size and weight restrictions

Please note in cases where volumetric restrictions are exceeded additional charges may be necessary. We will contact you via email if this is the case. In certain circumstances we reserve the right to refuse the order and provide a full refund.

For further clarification of shipping costs and volumetric restrictions please feel free to send an email. If you provide details of your proposed order we can advise of any potential issues.


Once You've Found What You Want, You Might Like To Know...


How Simple It Is To Place Your Order...

You can place an order online 24hrs a day. It is simple to do, quick and secure, you can shop at your convenience.

A full range of Expert Advice is just an email away at
Expert Advice (

Alternatively, if you struggle with technology, or just prefer the human touch, you can contact our friendly sales staff on 01663 765406

To place your order online just click the button for the item you want, open up your shopping cart, and pay with the card of your choice or with Paypal.

There is no need to open an account with Holland's Country Clothing, no need for time consuming form filling. Your financial details can't be hacked - we use the world's best secure third party system to handle payments.


Once You've Placed an Order, Expect the Following...

Customer Notification Emails

Order Confirmation Email. Sent to customer after successful order placement to acknowledge its receipt. This email contains information about order items, shipping, billing, and order status.

Order Status Changed Email. Sent when the order’s status changes to inform the customer about the progress of order fulfilment. This will usually confirm that the order has entered the processing stage - the picking of the item, its packing etc.

Order Shipped Email. Sent when the order’s status is changed to “Shipped” to notify the customer that the purchased items are on their way.

Your order should arrive within three days of your having received your shipping notification - so keep an eye out!


What happens next?

Unwrap and try it on!

In the unlikely case that your are not completely happy with your order,
for whatever reason, you can return an item for a refund or exchange under our 28 day 'No Worries' return policy.

All that we ask is that you return the item - unused, with all labels attached and in its original packaging - within 28 days of receipt. Please remember to fill out the returns form with details of the refund or exchange required.



Hopefully that all sounds pretty reasonable and covers everything you'd like to know.

And, hopefully you think Holland's are the kind of people you can do business with.

To hear from people who have already done business with us you might like to take a look at our Testimonials Page

More detail on the information above is available on our Terms and Conditions Page and our Frequently Asked Questions Page

Remember we are here to help you, so feel free to contact us with any concerns or opinions

And please go ahead, shop with confidence!