Returns Information
In order to guarantee your satisfaction with our products and service, you may return any unsuitable items for exchange or refund within 90 days of purchase. Returned items must be unworn and in a resalable condition, with all labels attached and appropriate packaging included.
For all UK orders we offer FREE RETURNS using Royal Mail. In order to benefit from this facility, an online returns process must be completed, which includes the need to print the Royal Mail free returns label, or utilise the QR code at the post office, inability to do so will preclude the use of the free returns service. Free Returns are not available to non UK customers.
If you are returning an item for an exchange we also return the item to you free of charge.
To make a Free Return, please do the following:
-
Click here to download and print a copy of our returns form. It is important that this is filled out and put inside the returned parcel.
- Create a free postage label for your parcel using this link: https://www.royalmail.com/track-my-return/create/2268
- Print the postage label and attach it to the parcel, remembering to include the returns form inside.
- Drop off the parcel at your local post office.
NB;
It can take a few days for your parcel to arrive back with us. Refunds will be processed within two working days, but will take an additional number of working days to show in your account due to normal banking procedures.
Exchanges will be posted back to your original shipping address, unless specified on the returns form. In certain cases stock limitations may mean we are unable to fulfil an exchange as required, in which case we will offer a refund.
When making an exchange if you need an item urgently we recommend placing a new order and sending the original back for a refund.
When making an exchange if you need an item urgently we recommend placing a new order and sending the original back for a refund.
