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Terms and Conditions

Terms and Conditions

Your Guide to the Service We Provide

These terms and conditions apply to all transactions conducted online, by e-mail or telephone with Holland's Country Clothing.

They are here to make clear your rights and reassure you that your shopping experience will be a satisfying one, that your privacy and payments will be totally secure, and that we comply with all relevant legislation.

Please read them carefully. These terms and conditions do not affect your statutory rights. By placing an order with Holland's Country Clothing you are agreeing to these terms and conditions.

These Terms and Conditions cover;

Returns

Refunds & Exchanges

Our 'No Worries' 28-day Returns Policy

Cancellation of an Order

Products

Orders - Processing, Dispatch and Delivery Times

Overseas Orders

Payments

Faulty Items

Delivery Damaged Items and Delivery Errors

Cookies

Privacy

Data Protection

 

Returns - Refunds & Exchanges

 

Holland's 'No Worries' 28-day Returns Policy 

At Holland's we believe you should be completely happy with your purchase.

If this is not the case, for whatever reason, you can return an item under our 28 day 'No Worries' return policy.

All that we ask is that you return the item - unused, with all labels attached and in its original packaging - within 28 days of receipt.

Please return the packing slip, containing bags, packaging and all labels, with the item.

Please zip up, button/stud up, and fold the item carefully, so it is returned in the condition you received it.

We strongly recommend that you use a signed for service, via a reputable courier, such as Royal Mail for smaller items and Parceline for larger items, with adequate insurance to cover the value of the item. To facilitate a speedy exchange or refund, please include your packing slip and note stating the reason for the return and whether you require an exchange or refund.

The Customer is responsible for the cost of returning items (unless items are faulty or incorrectly sent)

Our returns address can be found on our contact page and the on documents you received with your order.

If you are returning an item that is not faulty in any way you will be liable for the postage costs and these will not be refunded as part of the return.

Please note, used items cannot be returned unless faulty.

Holland's Country Clothing cannot be held responsible for non-receipt of returned goods ( - it is advisable to use a signed for / tracked service).
Nor can we be held responsible for items damaged during their return shipping.
In both preceding cases the customer will need to claim against their shipping service provider.

 

Making an Exchange

We are happy to exchange any item you have purchased under our Holland's 'No Worries ' 28-day Returns Policy (see above).

So if you are unhappy with a size or colour, just send it back and we can make an exchange according to your instructions.

To facilitate a speedy exchange, please include your packing slip and note stating all the information necessary to exchange your item. Please note in certain cases stock limitations may mean we are unable to fulfil an exchange as required, in which case we are happy to offer a refund.

When returning an item for an exchange please return the packing slip, containing bags, packaging and all labels (still attached), with the item. Please zip up, button/stud up, and fold the item carefully, so it is returned in the condition you received it. Unfortunately, used items cannot be exchanged.

 

Cancellation of an order

If you wish to cancel an order, please e-mail us immediately.

If notification of cancellation is received before an order has been sent we will immediately send a full refund including all your postage costs.

If an order has been sent out you will need to return it to us unused, with all labels attached and in its original packaging - within 28 days of receipt.

Please retain the packing slip, containing bags, packaging and all labels, and return them with the item. Please zip up, button up, and fold the item carefully, so it is returned in the condition you received it.

We are unable to refund your postage costs unless the item is faulty or there is an error in the delivery. Please note, used items cannot be returned as cancelled.

 

Faulty Items

All products are covered by your statutory rights.

Please note we can only be responsible for product failure due to defective workmanship or materials.

We are not responsible for product failure if the product was not used for its intended purpose or was damaged by accident, misuse or neglect.

Furthermore we are not responsible for failure of an item due to fair wear and tear or ageing.

If you have a legitimate claim for a product failing please contact us by Email with details of the product, fault and age.

 

Damaged Items and Delivery Mistakes

In the event of any goods being delivered faulty, damaged in transit or incorrect according to the packing slip/invoice then we will accept full responsibility and refund or exchange the item.

Please notify us immediately if you have a problem, a lengthy delay may affect our ability to place a claim against a courier for a transit damaged item.

Please note we cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the courier company. Liability in those cases is limited to the value of those items, which are shown not to have been received by the customer. We are unable to refund any postage costs unless the item was sent in error by ourselves, faulty or damaged upon delivery.

 

 

Order Processing, Dispatch and Delivery Times

Once an order is placed we aim to dispatch goods as soon as possible - this period will vary depending upon work load and timing, and may be as early as the same day, but is more likely to be the next working day.

We make every effort to ensure that delivery takes place as quoted, but cannot guarantee delivery times. In the event that we cannot deliver your order, or a part of your order we will inform you within two working days - a full refund will be immediately available to you.

As a UK customer you have the choice to have your order sent by either

Royal Mail 24 hours tracked service at holland's
Royal Mail 24 hr Tracked
Next working day delivery in most cases 
(service aims to deliver the next working day
-  from point of processing)
Email updates
Tracking included 
Proof of Delivery

or

Royal mail 24 hour tracked postage service at hollands
Royal Mail 48 hr
 Tracked
2–4 working day delivery in most cases 
(service aims to deliver in 2-3 working days) 
Email updates
Tracking included 
Proof of Delivery 

This applies to all UK destinations including Scottish Highlands and Islands, and N. Ireland. However, remote locations may experience a delay on quoted delivery times.

Please note all quoted postal delivery times are from notification of an order being shipped, not from the notification of the order having been placed

 

Royal mail postage first and second class tracked at hollands country clothing
POSTAL RATES
We keep our postal rates as low as possible! 
Royal Mail Tracked 48 hr just £3.95
Royal Mail Tracked 24 hr just £5.95
Orders Over £75 delivered FREE
*
(*with Royal Mail Tracked 48 hr. 24 hr option is available)


Above applies to UK ONLY. For overseas additional rates apply.

Please note, in certain cases we reserve the right to refund any order that is not economically viable to deliver.

 

Overseas Orders

We are pleased to accept orders from outside the United Kingdom.

Postal Charges
For Europe and Associated Territories 
are Calculated As Follows;


 Classic Road Europe Zone 1
£12.95

Belgium
France
Germany 
Ireland 
Luxembourg 
Netherlands



 Classic Road Europe Zone 2
£14.95
Austria 
Denmark 
Liechtenstein 
Switzerland


 Classic Road Europe Zone 3
£16.95 
Czech Republic 
Italy 
Slovakia 
Spain

 Classic Road Europe Zone 4
£18.95 
Croatia 
Estonia 
Finland 
Hungary 
Poland 
Portugal 
Slovenia 
Sweden


Classic Road Europe Zone 5
£23.95 
Bosnia and Herzegovina 
Bulgaria 
Greece 
Latvia 
Lithuania 
Montenegro 
Norway 
Romania 
Serbia

Please note in exceptional cases where weight or size restrictions are exceeded it may be necessary for additional carriage charges to be levied. If this is the case you will be contacted by email. In certain circumstances we reserve the right to cancel and refund orders.

Courier method used

DPD Classic Road

 

Postal Charges
For Non European Destinations 
Via Air Shipping

Shipping Method – “Interlink Classic Air”

USA - £32.99 3-6 Working Days
Canada - £36.99 3-6 Working Days 
Australia - £36.99 4-7 Working Days
New Zealand - £52.99 4-7 Working Days
South Africa £35.95 4-6 Working Days

International Shipping is presently not available to destinations not listed above

Costs are based upon consignments complying with standard Airmail volumetric size and weight restrictions

Please note in cases where volumetric restrictions are exceeded additional charges may be necessary. We will contact you via email if this is the case. In certain circumstances we reserve the right to refuse the order and provide a full refund.

For further clarification of shipping costs and volumetric restrictions please feel free to send an email. If you provide details of your proposed order we can advise of any potential issues.

 

 

Special conditions apply to International Returns and Exchanges

International customers can return items for refunds, but are liable for the return shipping costs

Where an international customer wishes to exchange an item they must return the original order for a refund and place a new order for the required item

 

 

Secure Payment

To ensure your shopping experience at Holland's Country Clothing is safe and secure we accept payment through a third-party payment provider - namely Shopify.

We also allow payment via PayPal, the world's most popular secure method of delivering online payment for goods and services.

It is not necessary to open a Paypal account to place an order with us, Paypal simply process your payment safely for you.

You are able to use any card of your choice, or pay through a Paypal account.

 

Paypal Payment secure system for online payments

 

The PayPal payment system is highly secure, using industry-leading technology (such as SSL) to keep your information safe. PayPal automatically encrypts your confidential information in transit from your computer to theirs using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to the PayPal site, their server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches the PayPal site, it resides on a server that is heavily guarded both physically and electronically. PayPal servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers.

Why does Holland's Country Clothing use Paypal for finance processing?

It's safer - PayPal's secure payment platform lets you shop using your debit card, credit card or a PayPal account without sharing your financial details.

You pay Paypal and they transfer the funds to us.

We receive none of your financial details, so there is no potential for fraud or financial data loss on our part.

PayPal can also help get your money back if something goes wrong with your purchase.

Paypal secure payment system no account needed

How is paying with PayPal safer?

PayPal guards your bank or card details when you make a payment. When you pay with PayPal, you're also covered by their protection policy so you can get your money back if there's ever a problem.

You also benefit from their fraud prevention team and leading technology designed to protect you against identity theft.

It's easier with PayPal - PayPal is quick and simple to use. If you choose to use a Paypal account to pay you only need your email address and password to pay and speed through checkout in a few easy clicks. It's perfect for shopping on your mobile.

If you do not already have a Paypal account you do not need to open one, just use the card of your choice.

The system is simple, secure, and efficient.

all credit cards accepted

Remember, you are able to use any card of your choice or pay through a Paypal account.

The Paypal system is the system used for millions of transactions upon online. Read more about PayPal.

 

Products

We stock a very wide range of products, in a huge range of sizes and colours.

The website updates to show which items are out of stock, and our inventory control system will stop you buying an item that has become out of stock in the short time period between website updates.

So you can place an order with every confidence that you will not be disappointed.

However, in a very small number of cases, due to an inventory error an order might be placed for an item that proves to be out of stock. In such circumstances we make a full and immediate refund of your entire payment to us.

Every effort is made to ensure that pictures accurately represent the products they show, and that colours are accurate, however, due to technical limitations (eg monitor setups) and slight product variations this is not always possible.

All prices are shown in pound sterling (£) and include UK VAT at 20.00 % unless items are exempt under UK tax law.

We reserve the right to alter specifications and prices, and remove items from sale without notice when this is necessary.

All prices displayed on the website are subject to change - this will not affect the price of an order after it has been placed.

 

Your Privacy

At Holland's Country Clothing we realise your privacy is of the utmost importance.

We never release your personal details to third parties for mailing or marketing purposes.

When you make a purchase from Holland's County Clothing we retain a copy of the order and only the information contained within (including your name, email address, delivery address, etc.) - this is used purely to record the transaction should we need to refer to it at a later date. 
This information is treated as fully confidential.

At Hollands Country Clothing we value our customers, when you choose to purchase a product from us we automatically add you to our mailing list. We do this as we like to keep you updated on any offers, discounts or new products which are coming into stock. We promise to send no more than two emails a month to our customers as we understand how frustrating it is to receive a consistent barrage of spam emails every day. We also send you a welcome email once you have purchased from us detailing this promise, at this point if you do not want to receive any further emails simply click the ‘unsubscribe’ link at the bottom of the email and we will remove you permanently from our mailing list. Alternatively simply send us a quick email to ask us to remove you.

 

Use of Cookies

What is a Cookie?

A cookie is a small piece of text sent to your browser by a website you visit.

It helps a website to remember information about your visit, like your preferred language and other settings. 
That can make your browsing experience easier and more useful to you.

Cookies are not computer programs, they can't read other information saved on your hard drive, and are not used to recognise you as an individual. 
They cannot be used to spread viruses, or get a user's e-mail addresses etc.

Our website, like many others uses Google Analytics and AddThis social media plug-ins.


These two applications use cookies as follows;

Google analytics logo

Google Analytics is Google's analytics tool that helps website and app owners to understand how their visitors engage with their properties. It may use a set of cookies to collect information and report website usage statistics without personally identifying individual visitors to Google. 
Learn more about Analytics cookies and privacy information.


Important: Google Analytics does not collect any personal information about your website users.

Read the Google Analytics privacy document for more details.

add this cookie policy logo

AddThis - Like most third-party website tools, AddThis uses cookies in a variety of ways. When you include AddThis tools in your pages, your visitors will likely receive additional cookies.

Here's how it works. 
1. AddThis tools set cookies as part of its user measurement and analytics features. These cookies are set on the .addthis.com domain, and include:

- uid - Uniquely assigned machine-generated user ID - di/dt - Maintenance cookies that help manage expiration for other cookies - bt - User interest modeling - uvc - Measures how often we see an AddThis user - ssc/psc/uvc -

These cookies are used in recording user sharing and social activity - loc - Geolocation, used to help publishers know approximately where people sharing information are located. (State level)

2. The AddThis website sets its own cookies. These cookies include cookies set by the analytics and other third party packages we ourselves use, such as Google Analytics, as well as those set for functional purposes as part of console login, for example. These cookies are set on www.addthis.com and do not affect your own site or visitors.

3. The AddThis tools use cookies to manage user sharing preferences. These cookies are set on .addthis.com, and include - uss/ups - Used to record user-specified sharing preferences - ssh/sshs - Used for optimizing sharing settings for the user. - dbm - User preferences on whether to see toolbar download options

4. The AddThis tools also, in some circumstances, set cookies on the first-party website domain much like Google Analytics and other packages do. These cookies are used for per-site user preferences and analytics, and are always preceded with an underscore.

5. Finally, the AddThis tools may expose visitors to various advertising partners, who may in turn set cookies themselves. Any cookies delivered in this way will only be set on the partner's domain. For more information on Addthis read here...

 

 

Shopify SHOPPING CART

Shopify doesn't store ANY information in cookies. Instead of cookies, we use the browser`s local storage.

For unregistered customer the following information is stored:
- the number of items in cart 
- the preferable category layout
- the ID of the opened Shopify store

If customer adds any product to cart, the local storage will also contain:
- products added to cart
- the shipping address which is automatically detected by IP

If customer goes to checkout, the local storage will have:
- the billing and the shipping address entered during checkout

If customer has created an account or has logged in, it will also have:
- Shopify session token

Let me know if you need any other information.

The Data Protection Act 1998 
The Holland's Country Clothing website fully complies with the principles of the Data Protection Act 1998.

 

Thank you for getting this far

Remember we are here to help you, so feel free to contact us with any concerns.

Enjoy your shopping!