ProtectMyOrder

ProtectMyOrder is your key to online peace of mind.

Problems with delivery can spoil your online shopping experience, but with ProtectMyOrder they don't have to!

For a small additional fee at checkout you're completely covered. You'll be quickly compensated if your order gets lost, damaged or stolen

What's Covered

Theft/mis-delivered - if the tracking shows as delivered but you haven't got it, we will resend or refund within 5-7 working days
Damage during transit - If the item arrives damaged or marked we will offer a solution quickly
Loss during delivery - If your parcel gets stuck on tracking for more than 10 days we will resend or refund

You purchase protection at checkout
There's an issue with the delivery.
Your package is stolen from your front garden!
Simply get in touch with our customer service team via email at info@hollandscountryclothing.co.uk or give us a call on 0161 524 2111 and we'll raise an investigation and find you a solution quickly.

All Merchants offering ProtectMyOrder have committed to providing a secure and hassle-free delivery experience

Wider coverage & faster compensation: Traditional merchant policies may not cover all delivery mishaps, such as theft. Waiting for a courier resolution can drag on (sometimes for over 30 days). With ProtectMyOrder, merchants provide broader coverage and a swift refund or reship
Prioritisation: Your issue is bumped to the top of the queue
Mediation: If you believe Hollands have not adhered to the ProtectMyOrder service guarantees you can ask ProtectMyOrder to mediate on your behalf.